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I am sharing with you all a letter we received from the paramedic team who visited our home last week. It is a testament to all of our staff and to what an extraordinary team they are.

Hello.
 I attended your care home on the 8th April in the capacity of a paramedic.
My colleague and I wanted to take a moment to let you know how impressed we were with the attention, compassion and caring the two carers showed whilst we were there.
The bond and rapport they shared with your resident was obvious and humbling.
I wanted you to know you have two exceptional members of staff. Please pass on my praise to the two carers.
I am sorry I don’t have their names… but one had blonde /pink hair and was pregnant, the other lady had black hair.. both were from Romania I believe.
   
Well done and thank you for having such a great empathy for your residents.
   
Kind regards
   
Josh Newstead – Paramedic

Looks like the customer is very happy indeed