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It’s official! (CQC inspection report)

We passed our March 2013 CQC inspection with flying colours, with all conditions met. It is fantastic that the regulator recognises that our particular style of care helps people with dementia to lead active, social, and happy lives.

This is the inspector’s summary:

“We spoke with three people who were very complimentary about the home. They told us the care and support they received was “faultless” and “very good indeed”. One person said “What more do I need, the food is good, and there is lots of space.” Another person said “It’s really very good.” Feedback from relatives was also good. Other people had varying degrees of dementia so could not tell us what they thought about living at the home. For this reason we observed how staff and people interacted at the home. We only witnessed positive interactions. These included the use of appropriate affection, touch and reassurance. People were empowered, recognised and accepted as individuals. The environment and wide range of activities at Rose Lodge were planned to improve the quality of life and encourage an active lifestyle. People told us they felt safe living at Rose Lodge and liked the staff. One person said “Oh yes, I feel very safe here” Staff understood the different types of abuse and knew the procedure to follow if they suspected or witnessed any abuse. There were enough staff on duty to meet the needs of people, but also offer additional support, attention and work at a relaxed pace of work. People living at the home and their families were involved in planning the care and were encouraged to feedback their views, compliments and concerns. There were systems in place to continually review the quality and safety of the service provided.”

The full report can be downloaded from the CQC webiste: http://www.cqc.org.uk/sites/default/files/media/reports/1-101645216_Eminence_Care_Limited_1-141237345_Rose_Lodge_Exmouth_20130413.pdf

 

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