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And the results are in!

We are really pleased with the 2011 relatives survey. We are particularly happy that 100 % of respondents agreed that Rose Lodge offers an excellent quality of care, that their family/friend’s well-being has improved significantly since joining Rose Lodge, and that they would recommend Rose Lodge to their friends.

Strongly disagree Disagree Agree Strongly agree Agree or strongly agree
Rose Lodge is usually well presented, clean and odour free 0% 0% 38% 63% 100%
Staff  members are well presented and act professionally 0% 0% 13% 88% 100%
I feel welcome when I visit, and feel that I can visit whenever I like. 0% 0% 13% 88% 100%
Staff members are sensitive to my feelings. 0% 0% 50% 50% 100%
The owners (Joanna and Peter) are approachable and respond to questions or issues promptly and effectively 0% 0% 57% 43% 100%
The manager and Heads of Care (Karen, Mandy, Alison, and Mandy) are approachable and responds to questions or issues promptly and effectively 0% 0% 38% 63% 100%
Rose Lodge has lived up the impressions I formed before my relative/friend joined Rose Lodge. 0% 0% 38% 63% 100%
I feel that I am well informed about my relative/friend’s life at Rose Lodge. 0% 0% 57% 43% 100%
My relative/friend has genuine relationships with staff members and other residents. 0% 29% 29% 43% 71%
The activities programme is helping to bring a sense of purpose and well-being to my family or friend 13% 0% 38% 50% 88%
I feel included in the planning of the care for my friend/family 0% 0% 63% 38% 100%
Rose Lodge provides a safe and comfortable environment for my relative/friend 0% 0% 38% 63% 100%
My relative/friend is usually happy at Rose Lodge 0% 0% 33% 67% 100%
The Quality of care provided at Rose Lodge has improved over the past year 0% 0% 50% 50% 100%
Rose Lodge offers an excellent quality of care 0% 0% 50% 50% 100%
My family/friend’s well-being has improved significantly since joining Rose Logde. 0% 0% 63% 38% 100%
I would recommend Rose Lodge to my friends 0% 0% 38% 63% 100%

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