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2011 Relatives Survey
We are really pleased with the 2011 relatives survey. We are particularly happy that 100 % of respondents agreed that Rose Lodge offers an excellent quality of care, that their family/friend’s well-being has improved significantly since joining Rose Logde, and that they would recommend Rose Lodge to their friends.
| Strongly disagree | Disagree | Agree | Strongly agree | Agree or stronly agree |
|
| Rose Lodge is usually well presented, clean and odour free | 0% | 0% | 38% | 63% | 100% |
| Staff members are well presented and act professionally | 0% | 0% | 13% | 88% | 100% |
| I feel welcome when I visit, and feel that I can visit whenever I like. | 0% | 0% | 13% | 88% | 100% |
| Staff members are sensitive to my feelings. | 0% | 0% | 50% | 50% | 100% |
| The owners (Joanna and Peter) are approachable and respond to questions or issues promptly and effectively | 0% | 0% | 57% | 43% | 100% |
| The manager and Heads of Care (Karen, Mandy, Alison, and Mandy) are approachable and responds to questions or issues promptly and effectively | 0% | 0% | 38% | 63% | 100% |
| Rose Lodge has lived up the impressions I formed before my relative/friend joined Rose Lodge. | 0% | 0% | 38% | 63% | 100% |
| I feel that I am well informed about my relative/friend’s life at Rose Lodge. | 0% | 0% | 57% | 43% | 100% |
| My relative/friend has genuine relationships with staff members and other residents. | 0% | 29% | 29% | 43% | 71% |
| The activities programme is helping to bring a sense of purpose and well-being to my family or friend | 13% | 0% | 38% | 50% | 88% |
| I feel included in the planning of the care for my friend/family | 0% | 0% | 63% | 38% | 100% |
| Rose Lodge provides a safe and comfortable environment for my relative/friend | 0% | 0% | 38% | 63% | 100% |
| My relative/friend is usually happy at Rose Lodge | 0% | 0% | 33% | 67% | 100% |
| The Quality of care provided at Rose Lodge has improved over the past year | 0% | 0% | 50% | 50% | 100% |
| Rose Lodge offers an excellent quality of care | 0% | 0% | 50% | 50% | 100% |
| My family/friend’s well-being has improved significantly since joining Rose Logde. | 0% | 0% | 63% | 38% | 100% |
| I would recommend Rose Lodge to my friends | 0% | 0% | 38% | 63% | 100% |
