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2010 relatives survey
We are really pleased with the results of our May 2010 relatives survey, in particular that all of the respondents agreed or strongly agreed that the quality of our care had improved during 2010 and that they would recommend Rose Lodge to their friends.
| Strongly disagree | Disagree | Agree | Strongly agree | Agree or strongly agree | |
| Staff members respond promptly to door bell or telephone | 0% | 0% | 90% | 10% | 100% |
| Staff members make me feel welcome when I visit | 0% | 20% | 50% | 30% | 80% |
| Staff members are sensitive to my feelings and support me well | 0% | 25% | 25% | 50% | 75% |
| The Manager is approachable and responds to any question or issues promptly and effectively | 0% | 0% | 67% | 33% | 100% |
| Newsletters and relatives meetings keep me informed about life at Rose Lodge | 0% | 0% | 90% | 10% | 100% |
| Staff members are well presented and act professionally | 0% | 0% | 78% | 22% | 100% |
| Staff members treat residents with respect and dignity | 0% | 0% | 60% | 40% | 100% |
| Staff members understand the life history of my family/friend and relate to him/her as an individual | 0% | 0% | 86% | 14% | 100% |
| The activities programme is helping to bring a sense of purpose and well-being to my family or friend | 0% | 14% | 71% | 14% | 86% |
| I feel included in the planning of the care for my friend/family | 10% | 10% | 60% | 20% | 80% |
| The home is clean and odour free | 0% | 0% | 70% | 30% | 100% |
| Recent renovations have created a better environment for my friend/family | 0% | 0% | 60% | 40% | 100% |
| The Quality of care provided at Rose Lodge has improved in 2010 | 0% | 0% | 88% | 13% | 100% |
| I would recommend Rose Lodge | 0% | 0% | 100% | 0% | 100% |
